Important Advice for Patients

Priority is given to patients with appointments. This practice endeavours to accommodate patients with urgent problems where possible. Urgent problems are determined via triage system used by most hospital emergency departments.

Our practice offers after hours care in partnership with DoctorDoctor, providing access to GPs and on call home visiting doctors to patients of Box Hill Mall Medical Centre.  When our practice is closed you can call 13 26 60, visit the website, or alternatively you can call our practice and be transferred automatically.

Being located in such a multicultural area, most of our doctors and several of our staff speak languages such as Cantonese, Mandarin, Hokkien, and Shanghainese.  If required we can also arrange the services of an external interpreter.  If you or a member of your family require a doctor who speaks a certain language please advise the receptionist when booking your appointment.

Box Hill Mall Medical Centre has maintained accreditation with Australian General Practice Accreditation Limited (AGPAL). Accreditation is the longest established and most widely known process for the external evaluation of healthcare services. The process is implemented to ensure the delivery of safe and high quality health care. Accreditation recognises the achievement by a health care provider to meet the requirements of established standards. AGPAL is proud to recognise this practice team’s ongoing commitment to patient safety and quality standards within general practice.

The Box Hill Mall Medical Centre does not provide results of tests over the phone.  All test results received are checked by your doctor and you will be contacted should they need to see you about them.  If not, it is left for your next appointment, to save you coming in unnecessarily.  If however you would like to make an appointment for your own piece of mind you are more than welcome to come and see one of the doctors.

This practice is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 and also complies with the Victorian Health Records Act 2001 and related 10 National (NPPs) and 11 Health (HPPs) Privacy Principles. All patient information is considered private and confidential and this information is only available to authorised members of staff.

The Box Hill Mall Medical Centre is a mixed billing clinic, the doctors charge a fee that is payable on the  day of your consultation. In most cases you willl be able to claim a portion of this fee back from Medicare. For more information please contact our friendly reception staff.